AUTHORITY: 10 U.S.C. 3013, Secretary of the Army; 10 U.S.C. 8013, Secretary of the Air Force;Army Regulation 60-20, Army and Air Force Exchange Service Operating Policies; and E.O. 9397 (SSN).
PRINCIPAL PURPOSE(S): To locate orders information to reply to customer inquiries or complaints; to verify access eligibility to the website; to refund customer remittances; and to investigate irregularities.
ROUTINE USE(S): To U.S. Postal Service in order to provide claim and postal authorities with confirmation/certification of shipment for customer claims for damage or lost shipments; to audit firms under contract with AAFES to collect delinquency accounts.
The "Blanket Routine Uses" set forth at the beginning of the Army'1:14 PM 6/30/2010s Compilations of System of Records Notices apply to the system.
DISCLOSURE: Voluntary. However, failure to provide all the requested information may result in denial of access to AAFES' website and failure to respond to problems.