(S/H) Oversized items require special handling and may incur an additional S/H fee.
If your merchandise is received damaged or defective, you will receive a full refund or replacement once the item is returned.
Should you choose to return an item for any other reason; you will receive a refund for the sell price only.
S/H fees, in this case, will not be refunded.
FREE SHIPPING on all orders purchased with your Military Star Card or orders
totaling $49 or more. Non-Military Star Card purchases valued less than $49 will incur a $4.95 shipping fee. Shipping/handling fees may be applied to oversized items.
Delivered by freight and includes uncrating, not installation or hookup. The
original carton will not be removed. If the item has to be returned the
product needs to be in the original carton. Item can be shipped only to a CONUS address. Order must include recipient's street address (no P.O. Box or General Delivery address) and daytime phone number. A delivery agent will be in contact to schedule delivery date and time.
How to Handle Shipping Damage:
We strongly suggest that you inspect your product(s)
thoroughly before accepting and signing for them. Check both the internal and external condition of the product as concealed damage can exist even though the packaging is intact and proper. If you observe any damage to the merchandise, refuse the product and note the reasons of refusal on the bill of lading. Please contact 1-877-957-5377 EXT 62 (CUSTOMER SERVICE) or email us at email@example.com
and we will assist you. If damage issues arise after you sign for the goods, you are responsible for filing any claim with the shipping company.
Dealing With Defective Merchandise:
Please see warranty information enclosed with the product for complete warranty details and contact information. If you receive a product that is functionally defective please contact our Customer Service Department at 1-877-957-5377 EXT 62 (CUSTOMER SERVICE
immediately or e-mail us at
Only the manufacturer can authorize product repair and/or replacement. You can also contact the manufacturer directly to set up a convenient service
appointment under warranty. All product warranties are valid in the U.S. only.
Upon receipt of your product(s) merchandise can be returned or exchanged within 7 days of the date of receipt of merchandise. The product needs to be in the original box along with packing materials, manuals and accessories.
Items must be in the exact condition in which you received them. Any product that has been installed or has attempted to be installed cannot be returned. If you need to return an item, please call our customer service department at (877) 957-5377 Ext. 62 or email us at
This item is shipped directly from our supplier. Your account will be
charged at the time order is placed. Please allow approximately 21 business days for shipment, plus an additional 7 days for delivery.